Terms & Conditions
Feel safe working with Active Print.
You authorise us to check your credit status with any credit reference agency and/or credit referees you provide as we see fit from time to time and to pass on credit information about you to any credit reference agency at any time.
At Active Print & Promotion, we strive to ensure your complete satisfaction with every purchase you make on our website. If you are not completely satisfied with your order, as part of our 3-Way Guarantee, we offer a hassle-free returns policy. Please read the following guidelines carefully to understand our returns process:
Eligibility for Returns:
We accept returns for unbranded items within 14 days from the date of delivery.
Items must be in their original condition, unused, and with all tags, labels, and packaging intact.
Customised items are not eligible for return unless they are damaged or faulty upon arrival.
To start a return, please contact our customer support team email@example.com, or your dedicated account manager, within 7 days of receiving your order. Please supply your order number and a detailed explanation of the reason for the return.
Pack the items securely in their original packaging, including the packing slip and any tags or labels that were included with the purchase.
Clearly mark the PO number on the outside of the package.
Ship the package to the address provided by our customer support team. You are responsible for the return shipping costs.
Inspection and Refunds:
Once we receive the returned items, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
If the returned item is approved, we will process a refund to your original payment method within 5 business days.
Refunds will include the cost of the returned item(s) and any applicable taxes. Shipping and handling charges are non-refundable.
Damaged or Faulty Items:
In the rare event that you receive a damaged or faulty item, please contact our customer support team immediately at firstname.lastname@example.org. We will help you in resolving the issue promptly.
If you have any questions about our returns policy or need help with a return, please contact our customer support team at email@example.com.
Please note that this returns policy is subject to change without notice.
If you have any questions, our team are happy to help: