You authorise us to check your credit status with any credit reference agency and/or credit referees you provide as we see fit from time to time and to pass on credit information about you to any credit reference agency at any time.

Enjoy our simple pricing - no hidden costs or suprises.

  • Prices shown are in NZD
  • Prices exclude GST
  • Quotes are based on availability of stock and valid for 10 days
  • Free setup offer is based on finished art being supplied to our specifications
  • Free freight offer is to one address in all main towns and cities nationwide, unless otherwise state. Charges may occur for services such as overnight, rural, and split deliveries
  • Prices on this website are a guideline only, subject to your logo, branding methods, quantity, and package deals, pricing may vary

When placing your order please include:

  • Product
  • Quantity
  • Size
  • Brand requirements
  • Delivery requirements
  • Any other important elements to the order

If you require support to meet artwork requirements, our account managers will be happy to discuss options for artwork services.

Due to the nature of different branding methods, ink systems and product surfaces, we cannot guarantee an exact or identical match to your specified colours. The colour of the item may further influence the colour of your branding.

To assist our team, please let us know the date of the function or event the product is required for. The team at Active go out of our way to achieve your delivery dates but we cannot always achieve the impossible.

Our standard lead time for local branded jobs is 10 to 15 working days subject to stock availability. Give us a call if you need our Fast Turnaround Service for tight deadlines.

The lead time for indent jobs is specified on the quotation. Lead times on indent jobs are an estimate only and Active Print & Promotion cannot be held responsible for any delays which occur outside of our control.

Orders:

  • All our samples are sent freight free
  • Samples under $30 are free (for more than one sample, cumulative value)
  • We offer a fantastic 30% discount on samples over $30, if you would like to keep them, please let our team know

Returns - samples over $30 can be credited, meeting the requirements below:

  • Returned within 14 days of ordering
  • Return freight is not covered by Active Print
  • Samples are in their original condition, repackaged with all tags attached
  • Clothing samples are re-folded into their appropriate bags

Please note: There may be a restocking fee or refusal of credit if the returns do not meet all the requirements above.

Unless by prior arrangement, dispatch of goods will follow payment received.

50% deposit is required upon confirmation of offshore orders or orders over $10,000 and must be paid within 7 days. Deposit invoice will be sent after proof approval. The remaining balance will be invoiced before dispatch of goods.

Payment methods: Bank Transfer, Direct Debit, and Credit/Debit Card. Additional transaction fees may apply to Card payment.

Outstanding debts may be referred to a debt collection agency. We reserve the right to charge you collection costs and/or charge you default interest at the Default Rate on the amount outstanding until the actual date of actual payment of all amounts owing (including default interest).

Due to the nature of custom branded goods, orders are not subject to cancellation or reduction after the proof is approved.

Should an order be cancelled before the proof is approved, any costs incurred by Active Print & Promotion will be invoiced to the client.

We always send you an artwork proof for your approval prior to branding. For indent jobs a pre-production sample may also be provided. Please approve the proofs and pre-production samples promptly so we can proceed with production and meet your delivery dates.

Approval of any designs, logos, artwork, etc. prepared by Active Print & Promotion in order to fulfil the order is the sole responsibility of the buyer. We accept no responsibility or liability for any errors or omissions once approved by the buyer.

Free freight offer is to one address in all main towns and cities nationwide, unless otherwise state. Charges may occur for services such as overnight, rural, and split deliveries

Your order can be separated into various quantities and dispatched to several destinations, a surcharge will be added to cover the extra time involved.

Active Print & Promotion will endeavour to ship in the most cost effective way to meet your delivery dates.

We work closely with our carriers to ensure best possible service and delivery times. In circumstance where delays occur beyond our control we will work with you and the carrier to resolve these immediately.

While every effort will be made to deliver goods on time, no liability is accepted for delays occurred by circumstances beyond our control.

Non-delivery of goods – Our freight service providers are invariably bound by the carriers terms and conditions. Therefore claims for non delivery of all or part of the consignment must be notified in writing within 5 working days to enable claims to be made against the carrier.

Packages damaged in transit – Claims arising from damage to packages in transit must be notified within 48 hours. Delivery sheets relating to damaged cartons should be signed and stated accordingly.

The buyer shall notify Active Print & Promotion of any shortage or defect, in writing, within seven days of delivery. Active Print & Promotion agents are to sight and collect credited products. Active Print & Promotion reserves the right to attend the buyers’ premises to investigate the complaint. Prior authorisation must be obtained before returning any goods. Under no circumstances will we accept delivery and charges from any other transport company than the transport company, which we nominate. Claims will not be accepted after 7 days.

While every effort will be made to deliver the exact quantity ordered Active Print & Promotion reserves the right to deliver the amount ordered plus or minus 5%, which the buyer will accept and pay for. Please note on your official order if the exact quantity is required.

Ownership of goods will not pass to the buyer until payment is received in full.

The risk in any goods supplied by Active Print & Promotion to the Customer shall pass when such goods are despatched to the Customer or into custody of another party on the Customer’s behalf. Active Print & Promotion shall have, without prejudice to any other rights or remedies it may have, the irrevocable right and licence to enter upon any premises occupied by the Customer to recover and retake possession of any goods which are the property of Active Print & Promotion and which are believed by Active Print & Promotion to be on the premises.

Ownership of any intellectual property created to fulfil the order (including but not limited to patents, designs, copyright and trade marks) remains vested in Active Print & Promotion. This notwithstanding Active Print & Promotion makes no representations as to the ability of the buyer to use or sell the goods supplied and the buyer agrees to indemnify and hold harmless Active Print & Promotion against any claim, loss or expense which Active Print & Promotion might suffer in fulfilling the order for the buyer including, but not limited to, infringement or alleged infringement of any patent, trade mark, registered design, copyright or common law right (or foreign equivalents). Where the buyer is to supply logos, artwork etc to Active Print & Promotion in order to fulfil the order, buyer warrants that it has sufficient right to said logos, artwork etc. and agrees to indemnify Active Print & Promotion as aforesaid.

You agree that to the extent that the Services are purchased by you for the purpose of your business, the provisions of the Consumer Guarantees Act 1993 do not apply.

We will not be liable to you, or any third party, for any loss of profit or incidental, indirect, special or consequential loss or damage.
In any event, the maximum aggregate liability of Active Print & Promotion to you arising out of any claim for loss and/or damages for any cause will under no circumstances exceed an amount equal to the total charges paid by you relating to the order giving rise to liability.

Sometimes we will not be able to fulfil our responsibilities through no fault of our own. Therefore, we are not responsible for any failure or delay to perform our obligations due to events beyond our reasonable control or failure by you to perform any of your responsibilities under this Agreement.

You agree that we should not be exposed to your business and operational risks and so you agree that we will not be liable for the results you achieve from your use of the Services, including any loss of profits, costs or damages related to products or services that you sell, or are unable to sell; and to indemnify us against any third party claims, damages, liabilities, costs and expenses arising out of the conduct of your business, including your use of the our products and services.

Active Print & Promotions cannot take responsibility for goods supplied unbranded and then branded by you or a third party organised by you.

Printing and branding of any type is a skill and takes experience.  The process and outcome can be affected by a host of variables such as humidity, temperature, product surface, ink type, solvents etc.

It is the branders responsibility to manage all of these factors to reach a successful outcome.  Knowledge comes from training and experience and since Active Print & Promotion have no control over this, we cannot take responsibility for it.

This includes where Active Print & Promotion have sent the wrong size garments and they haven’t been checked against your order before printing.

You agree that we may:

Include a reference to Active on the bottom of product packaging or cartons.

List you on our marketing materials, including on our website and from time to time, we may send you e-mails with articles and information about our organisation and products and services that we think may be of interest to you.  You may elect not to receive such e-mails at any time by clicking the ‘unsubscribe’ link at the bottom of those e-mails or by contacting Customer Services.

In order to improve the service we provide to you, we may monitor and record calls you make to us or we make to you.