Terms & Conditions

Feel safe working with Active Print.

You authorise us to check your credit status with any credit reference agency and/or credit referees you provide as we see fit from time to time and to pass on credit information about you to any credit reference agency at any time.

Enjoy our simple pricing - no hidden costs or surprises.

  • Prices shown are in NZD
  • Prices exclude GST
  • Quotes are based on availability of stock and valid for 10 days
  • Free setup offer is based on finished art being supplied to our specifications
  • Free freight offer is to one address in all main towns and cities nationwide, unless otherwise state. Charges may occur for services such as overnight, rural, and split deliveries
  • Prices marketed are a guideline only, subject to your logo, branding methods, quantity, and package deals, pricing may vary. Pricing is correct at the time of publication and may be subject to change.
  • Invoice charge a $2.48 admin fee applies to each invoice sent. Excludes freight only and samples.
  • $50 Admin fee applies to any order under $500. Excludes freight only and samples.

When placing your order please include:

  • Product
  • Quantity
  • Size
  • Brand requirements
  • Delivery requirements
  • Any other important elements to the order

If you require support to meet artwork requirements, our account managers will be happy to discuss options for artwork services.

Due to the nature of different branding methods, ink systems and product surfaces, we cannot guarantee an exact or identical match to your specified colours. The colour of the item may further influence the colour of your branding.

To assist our team, please let us know the date of the function or event the product is required for. The team at Active go out of our way to achieve your delivery dates but we cannot always achieve the impossible.

Our standard lead time for local branded jobs is 10 to 15 working days subject to stock availability. Give us a call if you need our Fast Turnaround Service for tight deadlines.

The lead time for indent jobs is specified on the quotation. Lead times on indent jobs are an estimate only and Active Print & Promotion cannot be held responsible for any delays which occur outside of our control.

• Free Freight
• Free Under $30, cumulative
• We offer a fantastic 30% discount for orders over $30, cumulative

Samples over $30, cumulative, can be credited, meeting the requirements below:
• Must be returned within 14 days, from the day we send out the sample invoice
• Items are returned in an as new condition, in their original packaging, including any packaging bags, tags, etc, attached
• Packaging slips accompany returned products
• Active Print does not cover return freight

If returns do not meet all the requirements above, you may be charged a restocking fee or refusal of credit.

Unless by prior arrangement, dispatch of goods will follow payment received.

A 50% deposit is required upon confirmation of any orders over $10,000 and for all offshore orders. Deposits must be paid within 3 days; the remaining balance will be invoiced before the dispatch of goods.

Payment methods: Bank Transfer, Direct Debit, and Credit/Debit Card. Additional transaction fees may apply to Card payments.

Outstanding debts may be referred to a debt collection agency. We reserve the right to charge you collection costs and/or charge you default interest at the Default Rate on the amount outstanding until the actual date of actual payment of all amounts owing (including default interest).

Due to the nature of custom branded goods, orders are not subject to cancellation or reduction after the proof is approved.

Should an order be cancelled before the proof is approved, any costs incurred by Active Print & Promotion will be invoiced to the client.

We always send you an artwork proof for your approval prior to branding. For indent jobs a pre-production sample may also be provided. Please approve the proofs and pre-production samples promptly so we can proceed with production and meet your delivery dates.

Approval of any designs, logos, artwork, etc. prepared by Active Print & Promotion in order to fulfil the order is the sole responsibility of the buyer. We accept no responsibility or liability for any errors or omissions once approved by the buyer.

Free freight offer is to one address in all main towns and cities nationwide, unless otherwise state. Charges may occur for services such as overnight, rural, and split deliveries.

Your order can be separated into various quantities and dispatched to several destinations; a surcharge will be added to cover the extra time involved.

Active Print & Promotion will endeavour to ship in the most cost effective way to meet your delivery dates.

We work closely with our carriers to ensure best possible service and delivery times. In circumstance where delays occur beyond our control, we will work with you and the carrier to resolve these immediately.

While every effort will be made to deliver goods on time, no liability is accepted for delays occurred by circumstances beyond our control.

Non-delivery of goods – Our freight service providers are invariably bound by the carriers' terms and conditions. Therefore, claims for non-delivery of all or part of the consignment must be notified in writing within 5 working days to enable claims to be made against the carrier.

Packages damaged in transit – Claims arising from damage to packages in transit must be notified within 48 hours. Delivery sheets relating to damaged cartons should be signed and stated accordingly.

The customer shall notify Active Print & Promotion of any shortage or defect, in writing, within seven days of delivery.

Due to some manufacturing processes, we reserve the right to over or under supply by up to 10%. Shortages (<10%) are considered to be complete fulfilment of the order and will be invoiced accordingly.  Overages (<10%), the customer accepts the overages will be charged as additional items and invoiced accordingly.

Active Print & Promotion are to sight and accept defected products, reserving the right to attend the customers' premises to investigate the complaint. Prior authorisation must be obtained before returning any goods.

Under no circumstances will we accept delivery and charges from any other transport company than the transport company, which we nominate.

Claims will not be accepted after 7 days.

Ownership of goods will not pass to the buyer until payment is received in full.

The risk in any goods supplied by Active Print & Promotion to the Customer shall pass when such goods are despatched to the Customer or into custody of another party on the Customer’s behalf. Active Print & Promotion shall have, without prejudice to any other rights or remedies it may have, the irrevocable right and licence to enter upon any premises occupied by the Customer to recover and retake possession of any goods which are the property of Active Print & Promotion and which are believed by Active Print & Promotion to be on the premises.

Ownership of any intellectual property created to fulfil the order (including but not limited to patents, designs, copyright and trade marks) remains vested in Active Print & Promotion. This notwithstanding Active Print & Promotion makes no representations as to the ability of the buyer to use or sell the goods supplied and the buyer agrees to indemnify and hold harmless Active Print & Promotion against any claim, loss or expense which Active Print & Promotion might suffer in fulfilling the order for the buyer including, but not limited to, infringement or alleged infringement of any patent, trade mark, registered design, copyright or common law right (or foreign equivalents). Where the buyer is to supply logos, artwork etc to Active Print & Promotion in order to fulfil the order, buyer warrants that it has sufficient right to said logos, artwork etc. and agrees to indemnify Active Print & Promotion as aforesaid.

You agree that to the extent that the Services are purchased by you for the purpose of your business, the provisions of the Consumer Guarantees Act 1993 do not apply.

We will not be liable to you, or any third party, for any loss of profit or incidental, indirect, special or consequential loss or damage.
In any event, the maximum aggregate liability of Active Print & Promotion to you arising out of any claim for loss and/or damages for any cause will under no circumstances exceed an amount equal to the total charges paid by you relating to the order giving rise to liability.

Sometimes we will not be able to fulfil our responsibilities through no fault of our own. Therefore, we are not responsible for any failure or delay to perform our obligations due to events beyond our reasonable control or failure by you to perform any of your responsibilities under this Agreement.

You agree that we should not be exposed to your business and operational risks and so you agree that we will not be liable for the results you achieve from your use of the Services, including any loss of profits, costs or damages related to products or services that you sell, or are unable to sell; and to indemnify us against any third party claims, damages, liabilities, costs and expenses arising out of the conduct of your business, including your use of the our products and services.

Active Print & Promotions cannot take responsibility for goods supplied unbranded and then branded by you or a third party organised by you.

Printing and branding of any type is a skill and takes experience.  The process and outcome can be affected by a host of variables such as humidity, temperature, product surface, ink type, solvents etc.

It is the branders responsibility to manage all of these factors to reach a successful outcome.  Knowledge comes from training and experience and since Active Print & Promotion have no control over this, we cannot take responsibility for it.

This includes where Active Print & Promotion have sent the wrong size garments and they haven’t been checked against your order before printing.

At Active Print & Promotion, we strive to ensure your complete satisfaction with every purchase you make on our website. If you are not completely satisfied with your order, as part of our 3-Way Guarantee, we offer a hassle-free returns policy. Please read the following guidelines carefully to understand our returns process:

Eligibility for Returns:

We accept returns for unbranded items within 14 days from the date of delivery.

Items must be in their original condition, unused, and with all tags, labels, and packaging intact.

Customised items are not eligible for return unless they are damaged or faulty upon arrival.


Return Process:

To start a return, please contact our customer support team support@activeprint.co.nz, or your dedicated account manager, within 7 days of receiving your order. Please supply your order number and a detailed explanation of the reason for the return.

Pack the items securely in their original packaging, including the packing slip and any tags or labels that were included with the purchase.

Clearly mark the PO number on the outside of the package.

Ship the package to the address provided by our customer support team. You are responsible for the return shipping costs.


Inspection and Refunds:

Once we receive the returned items, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

If the returned item is approved, we will process a refund to your original payment method within 5 business days.

Refunds will include the cost of the returned item(s) and any applicable taxes. Shipping and handling charges are non-refundable.


Damaged or Faulty Items:

In the rare event that you receive a damaged or faulty item, please contact our customer support team immediately at support@activeprint.co.nz. We will help you in resolving the issue promptly.


Contact Us:

If you have any questions about our returns policy or need help with a return, please contact our customer support team at support@activeprint.co.nz.


Please note that this returns policy is subject to change without notice.

You agree that we may:

Include a reference to Active on the bottom of product packaging or cartons.

Automatically subscribe you to our mailing list to receive articles and information about our organisation, products and services, that we think may be of interest to you.  You can opt-out any time by clicking the ‘unsubscribe’ link at the bottom of those e-mails or by contacting Customer Services.

From time to time, we may share testimonials &/or images relating to your branded goods through our marketing materials. If you wish to opt out, please let our customer service team know.

In order to improve the customer service we provide to you, we may monitor and record calls.

We are always keen to hear your feedback on our products and services, you may be selected to complete a customer survey; your feedback is optional.

If you have any questions, our team are happy to help: