Can I get a sample?

Yes, of course! Samples under $30.00 will be free of charge, please allow 2-3 days to receive your sample freight free. Samples over $30.00 are charged out, and able to be returned for a credit if they are in the original packaged condition and returned within 14 days. After this time any items over the value of $30.00 which are not returned or have been returned damaged will be invoiced to you.

If we do not currently have a sample available of a product which we have sourced for you, we can bring one in from the offshore factory. There may be a charge for this sample if you do not proceed with the order.

How can I use your website to browse for the right product?
  1. Browse our range of promotional products and add to your ideas list with items that suit your requirements as you go. Then submit your ideas list to our team by clicking 'Generate Ideas List' and we will put together the final details for you.
  2. Or click on the 'Let's Talk' button at the top of our website and fill in our contact form to tell us your preferred products, quantities required and give us a brief description of your printing requirements. The team will come back to you as soon as they can!
  3. Be sure to include your contact details so that we can action your request as soon as possible.
What products are the most popular?

The most popular products are constantly changing in this industry, and often relate to who your target market is. Please feel free to ask our customer service team for the current most popular products for your industry and they will put together the list of most popular items for you. Or you can always take a look at our blog posts on the most popular promotional product trends.

What is your order process?

We work with you, our client, becoming an integrated part of your marketing department by listening to your needs, understanding your objectives and helping you to reach your goals.

We can respond faster if you can include all details such as delivery dates & instructions, sizes of garments, position of logo, quantity, size of logo and any other important elements to the order.

You'll receive a proof confirmation of layout and order details before we proceed with printing. We will amend your proof until you are 100% happy with your design before we proceed with branding your items and deliver them to your chosen location. Check out our blog outlining our full order process by clicking here.

How do I approve the print on job?

We always send you an artwork proof and order confirmation for your approval prior to branding. For indent jobs a pre-production sample may also be provided. Please approve the proofs and pre-production samples promptly so we can proceed with production and meet your delivery dates.

What are your payment terms?

Payment terms are payment before dispatch of goods unless by prior arrangement.

A 30% deposit is required upon confirmation of indent orders or orders over $10,000 and must be paid within 7 days. This will be invoiced on receipt of your order and balance of payment is before dispatch of goods.

We are happy to accept Direct Debit and business cheque.

Outstanding debts may be referred to our debt collection agency and we reserve the right to charge you collection costs and/or charge you default interest at the Default Rate on the amount outstanding until the actual date of actual payment of all amounts owing (including default interest).

What is PEO?

PEO is short for our online merchandise management system called PromoEasyOrder. We make use of technology to create merchandise management systems tailored to our customer's needs, an online catalogue that is easily searchable and priced for your convenience.

Why do promotional products work?

In a world where consumers are bombarded by advertising messages, promotional products stand alone. A print ad, an internet pop-up, a television ad or a radio spot all interrupt and distract consumers. But a promotional product engages and is welcomed by the consumer and then integrated into their lifestyle. In fact, it’s the only marketing medium that the consumer says thank you for.

Where are you based?

Our HQ is in Ashburton however, and more importantly, we ship nationwide.
We are a New Zealand owned and based company with clients nationwide.

What is the GPG?

Active Print is the New Zealand member of the Global Promotional Group, a powerful worldwide network for ideas sharing and joint sourcing. We visit worldwide trade shows to keep up with the latest trends. You can find out more about our partnership with GPG by visiting their website. 

What is the difference between all the printing methods?

We’ve assembled a helpful list below to describe some of the branding options available, along with a few of their benefits and limitations. Check it out on our blog by clicking here.

What is your normal turnaround time?

Our normal turnaround time is 2 weeks from approval of proof. However this time varies depending on the product and where it is made and branded. Please ask our team if you have an urgent order requirement and we will do all we can to help.

Do you offer an art service?

Yes we do. Sometimes the branding options available can be a little overwhelming, so we offer to create visuals for our clients which include the different branding and art options on the product. We have a logo redraw service available, when you contact us just tell us that’s all you have and we can get it redrawn for you.

What is a Pantone or PMS colour?

Pantone PMS colours are a universal colour identification standard. All screen printers have Pantone PMS books like this, and when you tell us that its PMS 485, we know exactly what shade of red you mean.

Check out Pantone’s Wikipedia for more information about the system.

What is CMYK colour?

CMYK is a way of printing many colours using 4 primary colours.

It stands for Cyan, Magenta, Yellow and Key. CMYK inks are applied in set patterns of tiny dots that appear to create a solid colour when printed – similar to the pixels on a digital image. Layers of these dots in different amounts of ink can create any shade or colour.

We use CMYK to print Supacolour and to print Digital Transfers.

Exact colour matches can be problematic as you must work out what the combination of the 4 colours will make up the exact PMS, and some colours like bright oranges, deep blues and intense greens can be difficult to achieve. More information here on Wikipedia.